How To Report Issues

Version 2 (Dan Smith, 09/13/2011 05:51 pm)

1 1 Dan Smith
h1. How To Report Issues
2 1 Dan Smith
3 2 Dan Smith
In order to file a new bug report or feature request, you must first create (or sign into) an account. Click the "Register":http://chirp.danplanet.com/account/register or "Sign in":http://chirp.danplanet.com/login link at the top right of this page to do that.
4 2 Dan Smith
5 2 Dan Smith
h2. Effective Bug Reporting
6 2 Dan Smith
7 1 Dan Smith
Effective reporting of a bug or feature is critical to getting the issue resolved in a timely manner. If bug descriptions are difficult to understand or reproduce, they are less likely to receive attention. When you are crafting your bug report, try to answer the following questions:
8 1 Dan Smith
9 1 Dan Smith
1. What is the behavior you are seeing?
10 1 Dan Smith
2. What is the behavior you were expecting?
11 1 Dan Smith
3. Can you reproduce the problem all the time?
12 1 Dan Smith
4. What are the steps required to reproduce the problem?
13 1 Dan Smith
5. Is this specific to a certain radio model (driver) or something that you can reproduce with another radio?
14 1 Dan Smith
15 1 Dan Smith
In most cases, it is important to attach an image of your radio to the bug so that a developer can look at the exact state and determine what the problem is. It is often helpful describe what you expect to see in a given memory location, as well as what you actually see.