Bug #7741

New software will not install

Added by John Larsen 5 months ago. Updated 5 months ago.

Status:Feedback Start date:03/26/2020
Priority:Normal Due date:
Assignee:- % Done:

0%

Category:-
Target version:chirp-daily
Chirp Version:daily Platform:Windows
Model affected:(all models)

Description

Tried loading new software and it will not load. Tried to revert back to previous version and it will not load either. It reports error opening file for writing. Tried ignore, retry, reloading, uninstall/reinstalling and turning virus protection off. I don't know enough to tell you what is happening. Windows 7 Pro.

History

Updated by Jim Unroe 5 months ago

Hi John,

Reboot your computer to make sure CHIRP is not running. Then try right-clicking the CHIRP installer file and choose "Run as administrator" to install CHIRP.

If it still won't load it is probably due to a corrupt "chirp.config" file being left behind. You will have to manually delete or rename the "chirp.config" file so CHIRP will create a valid one.

The "chirp.config" file is located in the same place as the "debug.log". The How To Report Issues page explains how to find the "debug.log" file.

Jim KC9HI

Updated by Bernhard Hailer 5 months ago

  • Status changed from New to Feedback
  • Priority changed from High to Normal
  • Target version set to chirp-daily
  • Model affected changed from (All models) to (all models)

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