CHIRP

Am I doing something wrong? I can't get the program to access the radio. I try turning the radio on and then immediately trying to access the radio and get the same response (None) as just trying to access the radio with it already on. I am using the manufacturers programming cable and have downloaded and installed the driver files needed and am using the latest version of Chirp. I can find very little information on the web about programming this radio, what there is has not been helpful at all. I'm hoping someone can help me because programming this radio manually is a major pain in every orifice possible! Help?