CHIRP

I have two UV-5R's that are not showing the settings tab after download. One is only a week old, the other is older. Both are not showing in CHIRP on three different computers, two windows and a mac, tried several different cables. Tried flashing the firmware for comm ports to 3.2.0 and still, nothing. Mikler's website doesn't give any suggestions. Communication is normal, it will program all channels without difficulty, it's just not showing the settings tab. Both the current build from before the 27th and after are doing the same thing.

Tried Baofeng's programming software, no issues with the new radio. The old radio crashes the program when attempting to open the settings.

New radio firmware- BFB297
Old radio firmware- BFB293

Can anyone give me any ideas on how to fix this issue?